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Privacy Policy

AuraVoice (“we,” “us,” or “our”) operates auravoice.com, delivering cloud-based VoIP and UCaaS solutions tailored to industries such as hospitality, legal, healthcare, and call centers. We recognize that your personal information is valuable and pledge to collect only what’s necessary, use it responsibly, and protect it with industry-standard safeguards. This Privacy Policy explains, in clear terms, how we gather information, why and how we use it, with whom we share it, your rights under U.S. and global privacy laws, and how you can exercise those rights.

Who We Are and Our Commitment

AuraVoice, Inc. and its affiliates (“AuraVoice”) provide communication services via auravoice.com, including SIP trunking, PBX reporting, AI-powered IVR, mobile/web/desktop clients, and CRM/PMS integrations tailored to your business needs. We respect your privacy and are dedicated to protecting the personal information you entrust to us, ensuring transparency, security, and compliance with applicable laws.

Information We Collect and How

1. Information You Provide Directly

  • Contact and account details: Name, postal and email address, telephone number, billing information, and any other identifiers you supply when you sign up or contact support.
  • Service-use data: Records of calls (numbers dialed/received), call duration, and device health metrics if you subscribe to monitoring features.

2. Information Collected Automatically

  • Technical and usage data: IP addresses, browser type, operating system, pages visited, clickstreams, and cookies that help us understand and improve your experience.
  • Session data: Log files and analytics to monitor site performance and detect fraud or security incidents.

3. Sources of Information

  • Directly from you when you register, request support, or fill out forms.
  • Through public interactions—anything you post in chats, blogs, or forums may be publicly visible.
  • From third-party partners and service providers involved in billing, analytics, or advertising.

How We Use Your Information

We use your data to:

  1. Deliver and maintain services you’ve requested—setting up accounts, routing calls, and ensuring uptime.
  2. Manage billing and credit risk, including working with payment processors and credit agencies.
  3. Provide support, troubleshoot issues, and respond to your inquiries.
  4. Improve and personalize our offerings, using aggregated analytics to develop new features.
  5. Protect our networks and detect fraud, using firewalls, encryption, and other security measures.

Cookies and Tracking Technologies

We use cookies and similar tools to remember your preferences, enable seamless navigation, and deliver content tailored to your interests. You can disable cookies in your browser settings, though this may limit certain functionality on our site.

Sharing Your Information

We will never sell your personal data. We may share information:

  • Within AuraVoice and with our trusted vendors and partners to fulfill services (e.g., telecom carriers, payment processors).
  • To comply with legal obligations, such as court orders, subpoenas, or emergencies to protect life and safety.
  • With credit bureaus and collection agencies for credit risk assessment and debt recovery.
  • Upon business transfer, such as a merger or sale, provided the recipient adheres to this policy.

Customer Proprietary Network Information (CPNI)

As a VoIP service provider, we gather CPNI—details about your call usage and billing. We protect it under federal law and will not use it for marketing unrelated products without your consent.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined here or to comply with legal requirements. We regularly review our retention periods to ensure data is not kept longer than needed.

Security

We implement physical, electronic, and administrative safeguards—such as encryption, access controls, and intrusion detection—to protect your data from unauthorized access. However, no method is entirely foolproof; please maintain backups of any critical data you supply or store.

Third-Party Links and External Websites

Our site may link to third-party websites with different privacy practices. We are not responsible for their content or policies; please review those sites’ disclosures before sharing information.

Children’s Privacy

AuraVoice is aimed at businesses and is not directed toward children under 16. We do not knowingly collect personal data from minors. If you believe we have, please contact us to request deletion.

Your Rights Under Privacy Laws

Under GDPR (EU Residents)

  • Right to be informed about data processing, the purposes, and recipients.
  • Rights of access, rectification, erasure, restriction, portability, and objection.
  • Right to withdraw consent at any time without affecting prior processing.

Under CCPA (California Residents)

  • Right to know what categories of personal information are collected and how used.
  • Right to delete personal information held by us or our service providers.
  • Right to opt out of the sale of personal information (we do not sell your data).
  • Right to non-discrimination for exercising privacy rights.

To exercise these rights, please contact us as described below.

Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised version at auravoice.com/privacy-policy and indicate the effective date. Continued use after changes indicates your acceptance.

Contact Us

If you have questions or wish to exercise your rights, email us at compliance@auravoice.com, call (407) 309-2309, or write to:

AuraVoice LLC, a Paynuity Company
111 N Orange Avenue,
Suite 1800
Orlando, FL 32801